Refund policy
We want you to be happy with your order, however, should you need to make an exchange or return, we’ve made it as easy as possible.
If your order is no longer required or unsuitable, you will be able to return these goods at your own costs.
Firstly, contact us by email canwehelp@wed-online.com within 14 days of receipt of goods to get a Returns Authorisation Number (RAN).
Please do not send any goods to us without a RAN as we will not be able to process your refund without authorisation. Unfortunately, we are unable to accept any returns in person. The correct address for returns will be advised on your RAN.
You will then need to return your goods to us within 14 days of the RAN being issued. We recommend you use a suitable courier, service with insurance and packaging in order to ensure goods are received back to us in a re-sellable condition. Wholesale Electrical Direct Limited - Trading as WED Online are not held responsible for any returns that are received back damaged.
The goods must be unused and in a re-sellable condition including original packaging and seals, manuals, accessories, and any free promotional items. Unfortunately, products not meeting these criteria will not be refunded as we will not be able to re-sell the item. We aim to process your refund within 14 days. Please note that some banks and credit card providers can take up to 14 days to apply the credit to your account. Motors may take longer than this due to each one going through test and inspection upon return.
If a product that you have purchased from us appears to be faulty, please contact us by email canwehelp@wed-online.com for advice – sometimes issues that appear to be faults can be problems with installation or set up. If we’re unable to help, we will issue a RAN. Replacements for faulty items will be despatched once the original item is received by us. Alternatively, we can process a new order which will be refunded when we have received your returns.
Any claims for incomplete or damaged items must be notified by email canwehelp@wed-online.com within 48 hours of delivery. For further information on our policies, please refer to our Terms & Conditions.
Returns Checklist
- Contact to request a RAN.
- Return goods.
- Receive a refund.
Simple, fuss free returns...’cause that’s what we do
